Sending Invoice2go Invoices Without Delivery Problems

By Matthew Grant, mobile invoicing support specialist with 8 years of experience assisting contractors and independent businesses

Last reviewed: July 12, 2026

Invoice2go is a mobile and browser-based service for creating estimates and invoices, sending them to customers, recording payments, and issuing receipts. This independent guide is not affiliated with Invoice2go or BILL.

Existing subscribers should use the verified account page on the account.2go.com domain. When an invoice is not reaching a customer, check the document, recipient address, sending method, mobile permissions, and spam filtering before recreating the invoice or marking it as unpaid.

What Invoice2go is used for

Invoice2go combines invoice creation with estimates, client records, projects, expenses, reports, payment options, reminders, and selected integrations. It can be used through a browser or supported mobile application, making it relevant to businesses that prepare documents both in an office and at customer locations.

Its role does not end when the invoice is created.

The sender must choose how the document is delivered, confirm that the client address is correct, decide whether online payments and reminders are enabled, and record the eventual payment. A receipt may then be sent manually or automatically.

These stages can fail independently. A correct invoice may remain unsent because Android cannot open the selected email application. An email may leave the device but land in the customer’s junk folder. A customer may receive the document but find no online payment option because payments were disabled for that invoice.

Identify the failed stage first.

Use the verified Invoice2go login

The Invoice2go account page displays fields for Email and Password, together with Forgot password? and a registration option. Users should reach it through the main Invoice2go site or enter the verified account domain directly.

Invoice2go also supports access from another iOS or Android device. Its instructions say users can enter their existing email and password or continue with a previously linked Google or Apple account.

Use the original login method.

Creating a second profile after a failed sign-in can produce an empty account with no earlier invoices, customers, or subscription history. A blank dashboard may therefore indicate the wrong email or sign-in method rather than deleted data.

Repeated failed attempts can trigger a block. Invoice2go’s recovery instructions tell users to open the unblock email, select Allow login, and then try again. When no unblock message arrives, the documented route is Forgot Password.

Do not include credentials or verification codes in a support request.

Create the invoice before testing delivery

On the web, Invoice2go’s documented creation route begins with the Create icon followed by Invoice, or with Invoices and Create an invoice. The edit screen includes controls for adding a client, items, photos, comments, and payment instructions.

The completed document can be reviewed under Preview. The sender then opens Send, where online payments, reminders, deposit requests, and recorded payments can be managed before selecting Send Invoice.

Mobile users move from the edit screen to the preview and management screen. That area provides options to send the document, record a payment, print it, or configure recurring invoicing when the selected plan supports it.

Preview first.

Check the client name, recipient address, service description, amount, currency, taxes, due date, and payment instructions. Resending a document will not correct information already entered incorrectly.

A practical test invoice should use an email address controlled by the business. That allows the sender to see the subject line, sending identity, formatting, attachment or link behavior, and customer payment route before using the system with a real client.

Why Invoice2go may not send from Android

Invoice2go says Android email difficulties can occur when its application is not correctly linked with the email application installed on the device. The recommended checks include permissions for both apps and the selected default email application.

The official Android path begins in the phone’s settings:

Open Apps or Application Manager, select the email application, open Permissions, and enable the required permissions. The same check should then be repeated for Invoice2go.

This is a device-level issue rather than an invoice-content issue. Editing the customer’s address or recreating the document will not repair a blocked handoff between Invoice2go and the email application.

Check permissions first. Skip deleting the invoice.

Invoice2go also recommends keeping both Invoice2go and the email application updated. An old version of either app may contribute to sending problems even when the invoice itself is valid.

Reset the default email application

Android may continue opening an old, inactive, or incorrectly configured email application when the user selects Send.

Invoice2go’s instructions say to open the preferred email app under the device’s application settings, select Advanced, open Open by default, and choose Clear Defaults. The next Invoice2go sending attempt should then ask which email application to use.

Choose the account that the business actively monitors.

This detail matters when the phone contains several applications, such as Gmail, a manufacturer’s mail app, and a separate work-email client. The Invoice2go document can be correct while Android routes it into an email account that has expired credentials or no outgoing-mail configuration.

After resetting the default, send a test invoice to yourself. Invoice2go specifically recommends entering an address controlled by the sender in the Send To field to check whether the message arrives.

That single test separates a device-sending problem from a customer-specific delivery problem.

When the invoice was sent but not received

A missing email does not always mean Invoice2go failed to send it.

Invoice2go advises checking the customer address for typing errors and asking clients to add the sender’s email address to their recognized-sender list. The message may otherwise be filtered into spam or junk.

Check the address character by character.

A misplaced period, an old employee address, or an incorrect domain can produce a delivery failure that looks like an application problem. Saved client records should also be corrected so the same mistake does not return on the next invoice.

Ask the customer to search by the business name, invoice number, and approximate send date rather than looking only at the top of the inbox. Automated filters may place the message in promotions, updates, bulk mail, or quarantine depending on the customer’s email system.

Do not immediately mark the customer overdue. Confirm that the document was delivered and that the due date is accurate before relying on payment reminders.

Turn online payments on at the right level

Invoice2go allows online payments to be enabled for the account as a whole or controlled on individual documents. On mobile, the account-level route is Profile and Client payment options. On the web, it is the company menu, Account & settings, and Client payment options.

This two-level control can explain why one invoice displays a payment option while another does not.

An account may have online payments available generally, but the option can still be disabled on a particular document. Conversely, a business may choose to permit online payment only for selected invoices.

Invoice2go says customers can pay through its payment portal and that online transactions are automatically recorded in the application and reflected in reports. Available methods, transaction fees, and payout timing vary by payment option.

Check the customer view.

A sender seeing payment settings in the account does not prove that the current invoice contains the expected payment route. Open the test invoice as the recipient and verify the amount, currency, business identity, and available method.

Pricing affects invoice volume and card costs

Invoice2go’s current US pricing page lists Premium, Professional, and Starter plans. Premium includes unlimited invoices and a displayed 2.9% card rate; Professional lists 100 invoices per year and 3.0%; Starter lists 30 invoices per year and 3.5%.

The same comparison lists recurring invoices only under Premium. Estimates, projects, clients, team members, reminders, manual payments, and payment receipts appear across all three tiers, while reports and accounting integrations are excluded from Starter.

Count invoices before selecting a plan.

Thirty invoices per year averages fewer than three each month. A contractor billing weekly can exceed that allowance despite operating a small business.

The published pricing page also lists free ACH bank-transfer acceptance within three business days and PayPal charges of 2.9% plus 30 cents across the displayed plans. Terms and availability can vary by region, and future features marked as coming soon should not be treated as currently available.

Set reminders only after delivery works

Invoice2go’s payment reminders are designed for invoices that have not been fully paid. The published default schedule is three days before the due date, on the due date, three days after it, and seven days after it.

Reminder frequency can be changed or switched off, including for individual documents.

Do not use reminders to solve an email-delivery problem.

An automated overdue message is not useful when the original invoice was addressed incorrectly or filtered before the customer saw it. Confirm receipt first, then rely on the agreed due date.

Partial payment also deserves review because reminders continue until the invoice is fully paid. When a customer has an agreed instalment arrangement, the document’s due date and reminder setting should match that agreement.

My second priority would be correcting the customer record and delivery route before changing reminder frequency. Skip repeated automated messages to an address that has not been verified.

Send the receipt after recording payment

Invoice2go lets users send a receipt for a specific payment from the invoice transaction history.

On mobile, the documented route is to open the invoice, tap Transaction history, select the payment, and choose Send a receipt. On the web, the user opens View transaction history, expands the selected payment, and chooses the same receipt command.

Automatic receipts can also be enabled.

On the web, open the company menu, select Account & settings, choose Client communication, and enable Payment receipts under post-payment options. Once enabled, Invoice2go says a receipt is sent when a payment is added to an invoice.

Test this setting with a controlled transaction. An automatically delivered receipt should reflect the correct customer, payment amount, transaction, and business identity.

An invoice and receipt serve different purposes. The invoice requests money; the receipt confirms a recorded payment.

Frequently asked questions

What is the Invoice2go login page?

Use the account page on the account.2go.com domain. It includes email and password fields and a password-recovery option.

Why does Invoice2go not open my email app?

The Android applications may lack the required permissions, or the wrong email application may be set as the default. Check the permissions for both Invoice2go and the email application, then clear the old default if needed.

How can I test whether Invoice2go email works?

Send an invoice to an address you control. Invoice2go recommends using your own address in the Send To field to determine whether the message arrives.

Can a customer pay directly from an Invoice2go invoice?

Yes, when online payments are enabled for the account and document. The available methods, fees, and payout times depend on the payment option and region.

Can I disable payments on one invoice?

Yes. Invoice2go says online payments can be managed globally or toggled for individual documents.

Does Invoice2go send receipts automatically?

It can. Automatic payment receipts may be enabled in the Client communication settings, or a receipt can be sent manually for a selected transaction.

Why did my customer not receive the invoice?

Possible causes include an incorrect customer address, junk filtering, missing Android permissions, an unsuitable default email application, or outdated mobile apps. Test delivery to your own address before recreating the invoice.

Does Starter include unlimited invoices?

No. The current US comparison lists 30 invoices per year for Starter, 100 for Professional, and unlimited invoices for Premium.

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