Using Invoice2go for Invoices, Payments and Account Access
July 12, 2026
By Daniel Mercer, small-business billing support specialist with 8 years of experience assisting contractors and service businesses
Last reviewed: July 12, 2026
Invoice2go is a mobile and web invoicing service for creating estimates, sending invoices, recording expenses, tracking customer activity, and accepting supported online payments. This independent guide is not operated by or affiliated with Invoice2go or its parent company.
Existing users can sign in through the Invoice2go account page. New users should review the current plan limits, payment-processing costs, and trial conditions before entering billing information.
What Invoice2go does
Invoice2go is aimed primarily at freelancers, contractors, consultants, and small service businesses that need to prepare invoices without adopting a full accounting system.
Its current feature set includes invoices, estimates, projects, client records, expense management, reports, customer communications, online payment options, and selected accounting integrations. Users can work through a browser or the mobile application, with account information synchronized between supported devices.
It is not merely a blank PDF generator. An Invoice2go account can retain client and item records, show whether customers have opened or paid invoices, schedule payment reminders, and connect eligible accounts with services such as Xero or QuickBooks. Some capabilities depend on the selected subscription.
That distinction matters.
A business sending a few invoices per year may care mostly about document creation. A contractor managing repeat customers may place greater value on recurring invoices, reports, accounting synchronization, team access, and payment tracking.
Where to log in safely
The verified account page is hosted at account.2go.com. It displays the fields Email and Password, along with the Forgot password? option and a link for creating an account.
Invoice2go’s help documentation also directs web users to its login page and recommends Google Chrome for the browser experience. Accounts may support signing in with an email and password or a previously linked Google or Apple account.
After the email and password are accepted, the web application may send a six-digit verification code to the account email. The user enters that code in the Verification code field and can select Remember this device before choosing Confirm.
Use the account page first. Skip unofficial “portal” pages, copied login forms, and websites asking for account details outside the Invoice2go domain.
Several management functions are specifically associated with the web application, including exporting company data, adding team members, and setting up Xero or QuickBooks integrations. A phone may be convenient for field work, but the browser version remains important for administration.
How invoices and customer payments work
The usual workflow begins by saving a client, adding products or services, setting payment terms, and preparing an invoice. Client records can contain details such as the client name, contact information, billing address, payment terms, and internal notes. The number of clients or documents available may be governed by the account’s plan.
Once online payments are enabled, a sent invoice can display a Pay now option. The customer uses that option to access the available payment methods rather than sending payment credentials directly to the business owner.
Supported methods can include credit cards, debit cards, bank transfers, and PayPal, but availability, transaction fees, and deposit timing can vary by payment method and region. Invoice2go explicitly warns that processing costs and deposit times are not identical across every option.
Invoices sent from the web application use Invoice2go’s delivery domain, invoice2go@communications.2go.com. This is an experienced-user detail worth knowing because a customer may notice that sending address when inspecting an email, even though the invoice is presented as coming from the business.
For face-to-face collection, the mobile application can also display a payment QR code from an existing invoice. The documented path is Invoices, select the invoice, then Show QR code. No separate card terminal is required for the QR itself, although both parties need compatible smartphones and internet access.
Fees, plans and the trial condition
Invoice2go currently presents Premium, Professional, and Starter plans on its US pricing page. The visible plan comparison lists annual invoice limits of unlimited for Premium, 100 per year for Professional, and 30 per year for Starter. It also lists card-processing rates of 2.9%, 3.0%, and 3.5%, respectively. These terms can change, so confirm the pricing page before subscribing.
Recurring invoices are shown as a Premium feature. Accounting integrations are listed for Premium and Professional, while the Starter comparison does not include them. Invoice reminders, client activity notifications, estimates, projects, and invoice customization appear in the displayed comparison across the three plans.
The advertised trial is 30 days, but payment-card details are required to begin it. Invoice2go states that subscription fees are avoided when the trial is cancelled within that 30-day period. Do not treat a trial as a permanently free account.
Review the invoice allowance first. Skip a higher tier unless its recurring billing, integration, reporting, or volume features solve a real operational need.
Instant payouts have separate conditions
Eligible Invoice2go accounts may be offered instant payouts for supported credit-card, debit-card, and ACH payments. PayPal receipts are excluded from that payout option.
The documented instant-payout charge is 1% with a $1 minimum, added to the normal processing fee. Transfer limits apply, and a payout can be delayed when a transaction is selected for review. Invoice2go says eligible transfers are typically processed in seconds but can take up to one hour. That wording does not promise every payment will arrive within an hour.
The mobile path begins on the Home screen in the Instant Payout section. After choosing Get it now, the user reviews the destination bank account, payout amount, and fee before confirming. The linked bank must accept the relevant real-time payment method.
Do not plan payroll or urgent supplier payments around an unconfirmed payout. Standard settlement, eligibility checks, bank compatibility, and transaction reviews can affect availability.
Fixing an Invoice2go login problem
Start by confirming that the email address matches the one used for the account and that the user has opened the verified account page. A mistyped address can make a valid password appear incorrect.
For a forgotten password, select Forgot password? from the login page. Invoice2go’s troubleshooting page advises checking the inbox, spam, junk, and trash folders for the reset message. If it does not arrive, the company recommends adding hello@notifications.invoice2go.com to the email provider’s contacts or safe-sender list and requesting another reset.
Check the inbox first.
Users who originally chose Google or Apple sign-in should try the same connected method rather than creating a second account with a separate password. Access from another device is supported through the same account credentials or linked sign-in method.
A verification message may also be delayed or filtered. When the password works but the web application asks for a code, look for the six-digit email verification message and use the Verification code field. The Remember this device control can reduce repeat verification requests on a trusted computer.
Avoid repeated account creation. It can leave invoices, subscriptions, or customer records divided between different email addresses.
Managing or cancelling a subscription
On the web, Invoice2go documents the subscription path as: select the company name in the upper-right corner, choose Account & settings, open Manage subscription under Account, and then use the relevant payment-method or cancellation control. A completed cancellation produces confirmation that the subscription will expire at the end of the applicable billing cycle.
App-store billing needs separate attention. Invoice2go warns that customers who subscribed through Apple must disconnect the Apple subscription before deleting the Invoice2go account, or Apple billing may continue.
Cancellation and deletion are different actions.
When a subscription expires, the account is placed into a deactivated state rather than automatically erased. Invoice2go says users retain limited access to lists and dashboards and may export account information through the web platform, while individual documents and detailed reports remain restricted until reactivation.
Export business records before cancelling. Skip permanent deletion until the company has retained any invoices, reports, or tax documentation it is required to keep.
Getting Invoice2go support
The verified Help Center provides topic categories for invoices, payment settings, account management, integrations, troubleshooting, and getting started. Support contact methods listed there are Submit a request and Chat with us.
There is no reason to send account credentials, payment-card details, or verification codes in a support description. Explain the observable issue instead: the page being used, the feature affected, the date it began, the device type, and the exact non-sensitive error wording.
For account deletion on Android or when in-app deletion is unavailable, Invoice2go documents a request through support, chat, or an email sent from the address associated with the account. The company says it will confirm identity before processing that request.
Frequently asked questions
Is Invoice2go an accounting program?
It is primarily an invoicing and small-business management application. It includes expenses, reports, clients, payments, and projects, while eligible plans can synchronize invoice data with accounting platforms such as Xero or QuickBooks.
Can customers pay an Invoice2go invoice online?
Yes, after online payments are enabled.
Does Invoice2go require a subscription?
Invoice2go advertises paid subscription plans and a 30-day trial that requires payment-card details. Plan prices, document limits, and included functions should be checked on the current pricing page because they can vary by billing cycle, currency, and region.
Why did my password-reset email not arrive?
Check spam, junk, trash, and any automated-message filters. Invoice2go recommends adding its notification address to the safe-sender list and then requesting another reset.
Can I use Invoice2go from a computer?
Yes. The web application supports normal invoicing work and is required for certain administrative functions, including company-data exports, team-member management, and setup of specified accounting integrations.
Are Invoice2go payouts always immediate?
No. Instant payouts apply only to eligible accounts and supported transactions, carry an additional fee, remain subject to transfer limits, and may be delayed for review. PayPal payments are not eligible for that feature.
Will cancelling delete my invoices?
No. An expired subscription moves the account into a restricted, deactivated state. Invoice2go says stored data is not deleted unless the user requests deletion, and company information can still be exported from the web platform.
How do I know whether an invoice email is genuine?
Confirm that the invoice relates to work or goods you recognize, inspect the sender and payment page carefully, and contact the business through an independently known channel when anything appears inconsistent. Invoice2go states that invoices sent from its web application use invoice2go@communications.2go.com, but the sender address alone should never replace transaction verification.